Privacy Policy

Effective Date: February 2, 2025

Lustra Services ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website lustraservices.com, contact us, or use our services.

1. Information We Collect

We may collect the following types of information:

  • Personal Information: Name, phone number, email address, physical address, and any other information you voluntarily provide when requesting a quote or service.

  • Usage Data: Information about how you interact with our website, including IP address, browser type, and pages visited (collected via cookies or similar technologies).

2. How We Use Your Information

We use the information we collect to:

  • Provide, schedule, and manage our window cleaning services

  • Respond to inquiries and provide customer support

  • Send appointment confirmations or service reminders

  • Improve our website and customer experience

  • Comply with legal obligations

3. Sharing Your Information

We do not sell or rent your personal information. We may share it only when:

  • It’s necessary to fulfill a service you requested

  • We are required by law or legal process

  • We work with trusted service providers who help us operate our business (e.g., booking software or email marketing platforms) — they are bound by confidentiality agreements

4. Cookies and Tracking Technologies

We may use cookies and similar tools to improve our site’s functionality and user experience. You can control cookie settings through your browser.

5. Data Security

We take reasonable measures to protect your information from unauthorized access, disclosure, or misuse. However, no method of transmission over the internet is 100% secure.

6. Your Rights

You have the right to:

  • Access the personal data we hold about you

  • Request correction or deletion of your data

  • Opt out of marketing communications at any time

To make a request, contact us using the information below.

7. Third-Party Links

Our website may contain links to other websites. We are not responsible for their privacy practices or content.

8. Updates to This Policy

We may update this policy from time to time. Changes will be posted on this page with the updated effective date.

9. Contact Us

If you have any questions about this Privacy Policy or how we handle your data, please contact:

Lustra Services
Phone: (602) 688-2428
Email: adam@lustraservices.com
Website: https://lustraservices.com